Reference

Terms Conditions That Govern Your mpalace Account

These terms set out the rules between you and us whenever you access mpalace, deposit through bKash, Nagad, or Rocket, place a wager, or request a withdrawal. By creating an account you confirm you have read, understood, and accepted these conditions in full.

Account RulesPayment ConditionsWithdrawal TermsAccess PolicyDispute Process

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How These Terms Apply to Your Use of mpalace

mpalace Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with mpalace, you enter into a binding agreement governed by these terms. We may update this document periodically, and continued use of the platform after any update constitutes acceptance. You are responsible for reviewing changes; we display the last-revised date at

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the page header so you can confirm which version is current. Your account is personal and non-transferable. You must not share login credentials or allow another person to access your account. If we detect shared access or multiple accounts registered to the same individual, we reserve
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the right to suspend activity and withhold balances pending verification. Deposits made through bKash, Nagad, or Rocket must originate from an account registered in your own name. We do not accept third-party funding. Withdrawals follow the same principle — funds are returned to the payment method
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you used to deposit, subject to identity checks. We may request documents to verify your identity at any point, including but not limited to national ID, utility bills, or wallet registration screenshots. Failure to provide verification within the timeframe we request may result in account restriction.
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All promotional offers carry individual conditions displayed on the relevant promo page; these terms override any general expectation. Platform access depends on your local law and eligible regions, and we make no representation that services are appropriate or available in all locations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Where to Reach Us About These Terms

If any clause here is unclear or you need to dispute how a term was applied to your account, our support channels are open. We handle terms-related queries separately from general account help so you get a response from someone familiar with the policy detail. Reach out through any of the paths below and reference your account username.

Live Chat Open live chat from any page on mpalace. Terms-related queries are flagged to a senior agent who can explain specific clauses or escalate disputes that involve account restrictions, withheld balances, or identity verification requests.

Email Support Send your question by email with the subject line including your username and the section of these terms you need clarified. We aim to respond within one working day for policy-related messages and attach relevant account records where needed.

Account Notifications When a terms change affects your account directly — for example a new verification requirement or a promotional rule update — we send a notification to your registered email and display an in-account alert on your next login.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention, and Your Rights Under These Terms

Your data matters. Below we outline how we handle the information tied to your mpalace account, what we retain, and how you can request changes or deletion. These commitments sit alongside our privacy policy but relate specifically to obligations created by these terms of service. All account-related data travels over encrypted connections, and we store sensitive fields in hashed form that cannot be reversed.

Encrypted Transfers

Every deposit instruction you send through bKash, Nagad, or Rocket passes over an encrypted channel. We do not store full wallet numbers after the transaction completes — only a truncated reference for your transaction history.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can disable non-essential cookies through your browser settings without losing access to core account functions.

Account Retention

If your account stays inactive for twelve consecutive months, we classify it as dormant. Dormant accounts retain balances but may require fresh identity verification before you can withdraw again or resume activity.

Data Correction Requests

You can ask us to update or correct personal details — name spelling, contact email, phone number — through live chat or email. We verify your identity before making changes and confirm the update within two working days.

Data Deletion

To request full account deletion and removal of personal data, contact support with your username and a clear written request. Once processed, deletion is permanent and any remaining balance must be withdrawn first.

Third-Party Sharing

We do not sell your personal data. Information is shared only with payment processors handling your bKash, Nagad, or Rocket transactions, and with identity verification providers when document checks are required by these terms.

Common Questions About mpalace Terms & Conditions

Below are the questions we receive most often about these terms. If your situation is not covered here, reach out through live chat or email and reference the specific clause number.

No. Each person may register one account only. If we identify duplicate registrations linked to the same identity or payment wallet, all related accounts may be suspended and balances withheld until ownership is resolved through our verification process.

Third-party deposits are not permitted. Funds must come from a wallet registered in the same name as your mpalace account. If a mismatch is detected, the deposit may be reversed and your account flagged for review.

We display a last-revised date at the heading of this page. When a material change is made, we also send a notification to your registered email and show an alert inside your account on the next login.

Access and services depend on your local law and eligible regions. Certain features, promotions, or payment methods may not be available depending on where you are located. We make no claim of universal availability.

We may ask for a scan or photo of your national ID card, a recent utility bill showing your address, or a screenshot proving ownership of the bKash, Nagad, or Rocket wallet you used to deposit. Requests are sent via email with a deadline.

In urgent cases — suspected fraud, underage access, or payment irregularities — we may restrict account activity immediately. We will notify you of the reason and what steps are needed to lift the restriction as soon as practically possible.

If your original deposit wallet is closed or inaccessible, contact support with proof of ownership of a replacement method registered in your name. We will verify and update your approved withdrawal path.

Each promotion carries its own conditions shown on the promo page at the time of participation. Those specific conditions override any general expectation you may infer from these terms. Always read the individual promo rules before opting in.

Email support with the subject line 'Terms Dispute' followed by your username. Include the clause number, the action you believe was applied incorrectly, and any supporting evidence. We acknowledge disputes within one working day and aim to resolve within five.

You must withdraw any remaining balance before requesting deletion. Once deletion is processed, it is permanent and we cannot recover the account or any funds that were not previously withdrawn.

Terms Conditions That Govern Your mpalace Account

Where to Reach Us About These Terms

Account Security, Data Retention, and Your Rights Under These Terms

Common Questions About mpalace Terms & Conditions

01 Can I hold more than one mpalace account?

02 What happens if I deposit from someone else's bKash or Nagad wallet?

03 How do I know when these terms have been updated?

04 Are these terms the same for all regions?

05 What documents might mpalace request for identity verification?

06 Can my account be restricted without warning?

07 How do I withdraw if my deposit method is no longer available?

08 What are the rules around promotional offers mentioned in these terms?

09 How do I raise a formal dispute about a term applied to my account?

10 What happens to my balance if my account is deleted?

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